Hermes Education Terms and Conditions
7 Plus Programme
Terms and Conditions for the 7 Plus Tuition Programme
1. Agreement to Terms
1.1 By enrolling your child in the 7 Plus Tuition Programme, you are entering into a contract with Hermes Education. This contract is governed by the terms and conditions outlined in this document.
1.2 Enrolment confirms your acceptance of these terms and conditions in full.
2. Missing Lessons and Trial Sessions
2.1 If you are unable to attend a scheduled lesson due to illness, family commitments, or any other personal reasons, you are not entitled to a refund or a catch-up session. Missing a lesson for personal reasons means forfeiting that session, as dates are pre-scheduled.
2.2 Lessons are carefully planned in advance, with specific teachers and classrooms booked for each session. We rarely have alternative slots available to rearrange lessons. While we will assist where possible, please understand that this is unlikely.
2.3 In the unlikely event that Hermes Education cancels a lesson, you will be entitled to either a refund or a catch-up session.
2.4 We do not offer trial sessions for the 7 Plus Programme. Due to high demand and limited spaces, all available places are reserved on a termly basis and paid in full.
2.5 If your child is unwell and unable to attend, please request the lesson resources. We will email them to you and you are encouraged to use the provided learning resources to review the week’s work with your child once they are better.
3. Teachers
3.1 We do not guarantee that a specific teacher will teach your child every week. A variety of experienced teachers may lead sessions throughout the term, all of whom are qualified and have completed our Twelve Step 7 Plus training programme.
3.2 Your child’s educational journey is managed centrally by the Director of Education, who oversees their progress and ensures continuity in their learning experience. The Director of Education works closely with all teachers to monitor and support your child’s development.
3.3 In the case of teacher illness, Hermes Education will endeavour to provide a suitable replacement. If no replacement is available, the session will be cancelled, and you will be offered a refund or a rescheduled session.
3.4 All teachers hold Enhanced DBS checks and have undergone safeguarding training.
3.5 Personal contact details of teachers will not be shared with parents, please do not ask.
4. Reporting and Feedback
4.1 At the end of each term, reports will be written by tutors and sent to parents within two weeks after the term ends.
4.2 If you would like more regular feedback, please arrive ten minutes before the end of your child’s session and speak with the teacher. Please do not run over into another child’s session or expect the teacher to stay late after the scheduled lesson.
4.3 Reports and official communications will be sent by the Director of Education.
5. Pick-up and Drop-off
5.1 Any changes to the person collecting your child must be communicated to the Weekend Supervisors at drop-off.
5.2 Changes made after drop-off should be emailed to hello@hermeseducation.co.uk, who will notify the relevant staff.
5.3 At our sites, there is no on-site parking. Parents are responsible for arranging suitable drop-off and pick-up logistics.
5.4 A Site Manager will be on-site during the sessions to ensure the smooth running of the programme. Please provide your mobile number to the Weekend Supervisor at the start of the term so they can contact you in case of an emergency.
6. Snacks and Materials
6.1 Parents are responsible for providing their child with a pencil case, water bottle, and snack.
7. Communications
7.1 All official communications will be sent from abigail@hermeseducation.co.uk
7.2 Notifications regarding the upcoming weekend session will be sent by the Wednesday before the session.
7.3 Parents may contact Hermes Education during the following hours:
· Monday to Friday: 9:00 am – 5:00 pm (term time only)
· Saturday and Sunday: 8:30 am – 10:00 am
7.4 If the designated contact is unavailable, please contact hello@hermeseducation.co.uk. Note that this email is not monitored on weekends.
8. Homework and Success
8.1 Weekly homework is optional but recommended to consolidate learning. It is to be completed by the following lesson. The 7 Plus is difficult and we see better success rates where parents do more.
8.2 To enhance success, parents are encouraged to spend additional time practicing topics covered in class.
9. Issues and Complaints
9.1 Should you encounter an issue, please notify Hermes Education promptly to allow us to address and resolve it.
9.2 For general concerns, email mark@hermeseducation.co.uk
10. Payment and Refunds
10.1 Payment for each term must be made via the Mentor Education website at least one week before the term starts to secure your child’s place.
10.2 By enrolling your child, you commit to the full term and associated fees.
10.3 If you are dissatisfied with the Weekend School and request a refund, you must provide a minimum of two weeks’ notice.
10.4 Refunds will be calculated based on the number of sessions remaining, minus a £100 charge for resources and planning that have been provided.
10.5 Refunds are processed within 7–10 working days and will be issued to the original payment method.
11. Insurance
11.1 Hermes Education holds Employers’ Liability Insurance, which provides coverage for our staff and ensures compliance with legal requirements.
11.2 While every effort is made to provide a safe and secure environment for all students, Hermes Education is not liable for any personal loss or damage to property brought onto the premises by students or parents.
11.3 Parents are responsible for ensuring their child’s personal belongings, including but not limited to clothing, bags, and stationery, are adequately labelled and safeguarded.
By enrolling in the 7 Plus Tuition Programme, you confirm your understanding and acceptance of these terms and conditions and acknowledge the establishment of a contractual relationship with Hermes Education. Our test prep courses are tailored to meet the specific needs of each student. Our experienced instructors work with students to create customized study plans that focus on areas where they need the most improvement.
4 Plus Programme
Terms and Conditions for the 4 Plus Tuition Programme
1. Agreement to Terms
1.1 By enrolling your child in the 4 Plus Tuition Programme, you are entering into a contract with Hermes Education. This contract is governed by the terms and conditions outlined in this document.
1.2 Enrolment confirms your acceptance of these terms and conditions in full.
2. Missing Lessons and Trial Sessions
2.1 If you are unable to attend a scheduled lesson due to parental illness, family commitments, or any other parental reasons, you are not entitled to a refund or a catch-up session. Missing a lesson for personal reasons means forfeiting that session, as dates are pre-scheduled. Any issue relating to the child feeling unwell or not being in the right frame of mind can result in a lesson being rearranged providing there is 30 minutes notice given.
2.2 In the unlikely event that Hermes Education cancels a lesson, you will be entitled to either a refund or a catch-up session.
2.3 We do not offer trial sessions for the 4 Plus Programme. Due to high demand and limited spaces, all available places are reserved on a termly basis and paid in full.
3. Teachers
3.1 We do not guarantee that a specific teacher will teach your child every week. A variety of experienced teachers may lead sessions throughout the term, all of whom are qualified and have completed our 4 Plus training programme.
3.2 Your child’s educational journey is managed centrally by the Director of Education, who oversees their progress and ensures continuity in their learning experience. The Director of Education works closely with all teachers to monitor and support your child’s development.
3.3 In the case of teacher illness, Hermes Education will endeavour to provide a suitable replacement. If no replacement is available, the session will be cancelled, and you will be offered a refund or a rescheduled session.
3.4 All teachers hold Enhanced DBS checks and have undergone safeguarding training.
3.5 Personal contact details of teachers will not be shared with parents, please do not ask. Nor do we tell you which schools the teachers teach at.
4. Reporting and Feedback
4.1 We give ten minutes feedback at the end of all routine sessions.
4.2 Group session feedback is usually done by Teams during the week
4.3 Intensive courses see feedback given at the end of the week only
4.4 The Director of 4 Plus is always available for a Teams consultation on your child’s progress.
5. Pick-up and Drop-off
5.1 Any changes to the person collecting your child must be communicated to the Weekend Supervisors at drop-off.
5.2 Changes made after drop-off should be emailed to hello@hermeseducation.co.uk, who will notify the relevant staff.
5.3 Please do not leave the site if your child is not toilet trained.
5.4 At our sites, there is no on-site parking. Parents are responsible for arranging suitable drop-off and pick-up logistics.
5.5 A Site Manager will be on-site during the sessions to ensure the smooth running of the programme. Please provide your mobile number to the Weekend Supervisor at the start of the term so they can contact you in case of an emergency.
6. Snacks and Materials
6.1 Parents are responsible for providing their child with a water bottle.
6.2 We will make recommendations regarding at home materials.
7. Communications
7.1 All official communications will be sent from abigail@hermeseducation.co.uk
7.2 Notifications regarding the upcoming weekend session will be sent by the Wednesday before the session.
7.3 Parents may contact Hermes Education during the following hours:
· Monday to Friday: 9:00 am – 5:00 pm (term time only)
· Saturday and Sunday: 8:30 am – 10:00 am
7.4 If the designated contact is unavailable, please contact hello@hermeseducation.co.uk. Note that this email is not monitored on weekends.
8. Homework and Success
8.1 Weekly homework is optional but recommended to consolidate learning. It is to be completed by the following lesson. The 7 Plus is difficult and we see better success rates where parents do more.
8.2 To enhance success, parents are encouraged to spend additional time practicing topics covered in class.
9. Issues and Complaints
9.1 Should you encounter an issue, please notify Hermes Education promptly to allow us to address and resolve it.
9.2 For general concerns, email mark@hermeseducation.co.uk
9.3 For scheduling questions, email abigail@hermeseducation.co.uk
10. Payment and Refunds
10.1 Payment for each term must be made via the Mentor Education website at least one week before the start of a session to secure your child’s place.
10.2 If you are dissatisfied with progress and request a refund, you must provide a minimum of two weeks’ notice.
10.3 Refunds will be calculated based on the number of sessions remaining, minus a £100 charge for resources and planning that have been provided.
10.4 Refunds are processed within 7–10 working days and will be issued to the original payment method.
11. Insurance
11.1 Hermes Education holds Employers’ Liability Insurance, which provides coverage for our staff and ensures compliance with legal requirements.
11.2 While every effort is made to provide a safe and secure environment for all students, Hermes Education is not liable for any personal loss or damage to property brought onto the premises by students or parents.
11.3 Parents are responsible for ensuring their child’s personal belongings, including but not limited to clothing, bags, and stationery, are adequately labelled and safeguarded.
By enrolling in the 4 Plus Tuition Programme, you confirm your understanding and acceptance of these terms and conditions and acknowledge the establishment of a contractual relationship with Hermes Education. Our test prep courses are tailored to meet the specific needs of each student. Our experienced instructors work with students to create customized study plans that focus on areas where they need the most improvement.